General

Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

Unable to access account online

Newcomer

I have been unable to login to my online account for some weeks now, and keep getting an error message 

"We're just putting the final touches on.

3 REPLIES 3

Re: Unable to access account online

Newcomer

This issue has been resolved by Sohini on live chat.

Re: Unable to access account online

Gia
Rookie

I've had exactly the same problem. I keep getting text messages to provide a meter reading but cannot login online or via the app. What's going on?

 

Re: Unable to access account online

Newcomer

Get onto live chat and explain the problem, making sure that you write down the error message. Be aware that the chat function is not very easy to find.