Unable to access account online

[chrisb691]

I have been unable to login to my online account for some weeks now, and keep getting an error message 

"We're just putting the final touches on.

Your account will be ready shortly so please check back soon."

I have tried 3 browsers ( Opera, Chrome, IE), and have cleared cache on Chrome and IE. I have not been able to find a solution to this problem, are you able to assist?

[chrisb691 · Accepted solution]

This issue has been resolved by Sohini on live chat.

[Gia]

I've had exactly the same problem. I keep getting text messages to provide a meter reading but cannot login online or via the app. What's going on?

[chrisb691 · Accepted solution]

Get onto live chat and explain the problem, making sure that you write down the error message. Be aware that the chat function is not very easy to find.