General

Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

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The app

Switched-on

How come this always comes up on my app on everything but my billing?Screenshot_20200227-215651_AGL Energy.jpg

 

2 REPLIES 2
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Re: The app

AGL Moderator

Hi Nicolesobko, 

 

Welcome to AGL Community! 

 

I am sorry you cannot access our services, these are meant to make your life easier, not harder. 

 

This error can come up on random accounts generally due to an internal issue. 

 

Please attempt the following; 

1) Clear the cookies cache for your device.

2) Delete and reinstall the app. 

3) Attempt access through the AGL website for My Account. 

 

If these things do not work, please reach out to us here so that we can get the IT team to have a look for you. 

 

Thank you 

Ellen

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Re: The app

Switched-on

Walgreenslistens wrote:

Hi Nicolesobko, 

 

Welcome to AGL Community! 

 

I am sorry you cannot access our services, these are meant to make your life easier, not harder. 

 

This error can come up on random accounts generally due to an internal issue. 

 

Please attempt the following; 

1) Clear the cookies cache for your device.

2) Delete and reinstall the app. 

3) Attempt access through the AGL website for My Account. 

 

If these things do not work, please reach out to us here so that we can get the IT team to have a look for you. 

 

Thank you 

Ellen


Thank you so much for helping with this wonderful article.