Hi, has anyone else suffered from smelly gas over the last week? We had guests staying with us last weekend and the gas heater had smelly gas fumes coming out (not like normal) from Friday night, and we had to turn the heater off as we were feeling sick from the fumes and had headaches as a result. Can you imagine how we felt having guests feeling cold in the middle of the coldest weekend this winter?
I think this is probably the gas company using cheap gas mixed into the normal high-quality gas at a time of high usage to make extra profits by using cheap smelly gas.
I tried calling and they passed me off to someone else who didn't answer the phone after hours. This is NOT good customer service by a supposed reputable Aussie company!! It is also despicable that we are charged for smelly gas when we need heating most! Tonight it is still smelly and we had to turn it off again.
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Welcome to the AGL Community.
If there is a strong smell of gas coming from any appliance then it is likely that it is leaking gas. It's imperative that you cease using this immediately as this can have serious implications to your health. Additionally, it can also lead to excessive gas usage which will drive up the total cost of your next bill.
We encourage you to have a gas plumber attend to the appliance, or replace it all together.
It is not a gas leak. When the appliance is turned off there is no smell. This is a Rinnai portable space heater and there is always a small slight smell from the gas burning, but this is ridiculous and smells like kerosene or something as the heater is burning the gas.
Noticed this same smelly gas last night thought it was my heater then today while cooking the same stink filled my house making it a waste of food as appetite was lost due to the stink 🤮
Hello, We also have the same issue for the last two days our two Rinnai gas heaters are both pumping out heavy kerosene smells so much that we cannot use them the fumes are so intense !!!! We have not had this trouble before, i am suspicious that the last delivery was contaminated ?? We are frightened to turn them on again...
Welcome to AGL Community!
Having a strong gas smell is always cause for concern, however you have stated your last delivery, is this a main line gas supply or bottles?
AGL does not supply bottled gas, however if you have main line gas, this could be through us.
If you have concerns of a gas leak in your water system, I would recommend that you consult a plumber, if the leak is in the meter or after the meter on the street side, you can contact the faults and emergency number on your bill.
We’ve also been experiencing smelly gas for a couple of weeks. We’re on natural gas and this is occurring in both an old Rinnai space heater and a 7 day old one. I’ve had the gas connection checked - there’s no gas leak. It’s an unpleasant kerosene like smell (as other people have commented) whenever the heater is operating. Why is this so AGL?
A kerosene-like odour from a gas space heater is a common issue, but the smell is not caused by the gas itself. Often it's the result of small amounts of other aerosols in the air (cleaning products, air fresheners, paint fumes, insect spray etc) being burned by the heater.
It may be worth contacting the appliance manufacturer (e.g. Rinnai) or having the unit serviced if you have not done so in a while.
A couple of things to keep in mind: