Lumo is the worst company and most expensive to deal with, their electricity bills are some of the dearest in SA. My friend was totally ripped off by them even 3 months after their Solar conversion they were still getting outlandish electricity bills esp for an older gentleman who only used a radio, washing machine, fridge, lights and shower. His electricity bill was still $500+ 3 months after converting to a brand new solar system, I used far more than him, in my house and my "electricity bill" was $280 (AGL) and I had no Solar. I suggest you do your "OWN" research first!! AGL has been the best in my experience, they are just getting their heads around it all, give them a chance. xx
Yeah, my daughter just brought a house and then signed up with them and has the same problem, went on for weeks trying to get it sorted, so many different people telling so many different things...
This sounds frustrating!
Please send me a private message with your AGL account number and email address so that I can follow up on this for you.