General

Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

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My Account - linking electricity and gas account

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When I log in to My Account, I can only see my electricity account but not my gas account.  How can I get them to both appear?

5 REPLIES 5

Re: My Account

AGL Moderator

Hi Pennie,

 

Welcome to the AGL Community!

 

if your electricity and gas accounts are listed under different account numbers, then we may need to link these together manually in order for you to be able to access your gas information. Please get in touch with our customer service team with your account numbers at the ready, and they'll be happy to do the rest for you!

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: My Account

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Could you please send  my Gas and Elect. Bills to my Email address not mobile.

I am still waiting for my Gas bill to be sent to Email address Gas bill due 17/03/20

Thank you,

 

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Re: My Account

AGL Moderator

Hi Rspiteri, 

 

Welcome to AGL Community! 

 

I am sorry to hear you are having issues with your billing. I recommend you have a look here to get some further assistance with this. 

 

Thank you 

Ellen

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Re: My Account - linking electricity and gas account

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I have my Gas account now I would like a Bpay number and account number please.

 

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Re: My Account - linking electricity and gas account

AGL Moderator

Hi johmur! 

Welcome to AGL Community!

You can view your BPay reference numbers on your bills on page 2 in payment options. You can download your bills on your AGL My Account here

 

Kind regards, 

 

-Nam-