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Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

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Live chat not working

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I need to discuss my account but am unable to talk on the phone - nothing happens when I click on the Chat function.  There is also no 'Message Us' option showing in 'My Account'.

How can I contact you?

2 REPLIES 2
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Re: Live chat not working

AGL Community Manager

Hi @Peggyb . I'm sorry to hear that - It's odd that neither of those options would be showing up. Could you send me a private message with a screenshot of your My Account overview page so we can look into it?

 

Another alternative is to send us a message through the AGL Energy app. You'll find the message button in the top right of the app overview screen.

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Re: Live chat not working

Switched-on

I have the same issue as above - chat is not selectable (and there's no "Send us a message" in My Account section either). Using up to date Safari browser.

 

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