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Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

Live Chat Not Available

VN
Semiconductor

Hi,

 

I have been trying to use the Live Chat but it has been unavailable.

 

Can you please advise when it will be available again?

 

Please see attached photo which shows no option to start the Live Chat. I have tried different browsers and it is still the same.

 

Screen Shot 2019-04-08 at 1.59.34 pm.png

Regards,

 

VN

7 REPLIES 7

Re: Live Chat Not Available

AGL Moderator

Hi VN,

 

Thank you for bringing this to our attention!

 

Can I please confirm if you clicked on the same sequence of tiles every time this error presented itself, or does it appear no matter which tiles you click on?

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Live Chat Not Available

VN
Semiconductor

Hi Jayden,

 

Thanks for the reply.

 

I can confirm that regardless of the tile combination to get to the Live Chat option it is never selectable.

 

Regards,

 

VN

Re: Live Chat Not Available

AGL Moderator

Hi VN,

 

Thank you for your reply!

 

I'm following up on this issue for you internally and I'll get back to you when I have an update.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Live Chat Not Available

AGL Moderator

Hi VN,

 

Can I ask if you're still facing this issue when accessing this page from this link?

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Live Chat Not Available

VN
Semiconductor

Hi Jayden,

 

I can confirm that I'm still facing the issue when accessing the page from this link.

 

Regards,

 

VN

Re: Live Chat Not Available

Switched-on

Hello,

Live chat is still not accessible via the online link or contact us page. Is this feature still available?

 

Thank you

Re: Live Chat Not Available

AGL Community Manager

@Melissah80 yes, live chat is still available. If you're find you're unable to access it, an alternative is to use the "Message Us" function through your My Account page

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This helps others in the community find the answers they're looking for.