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Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

Life Support Rebate

Switched-on

Hello

 

I am currently in receipt of a life support rebate for home dialysis.

 

I can confirm that on 17th December, the catheter was surgically removed therefore dialysis ceased on this date and the rebate no longer required as of 17/12/18.

 

Regards

 

Noel

3 REPLIES 3

Re: Life Support Rebate

AGL Moderator

Hi Noel,

 

Thank you for reaching out to us here!

 

We'd love to help you further, however you'll need to direct this sort of enquiry towards one of our friendly customer service teams. You can reach them via web chat by following this link.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Life Support Rebate

Switched-on

The response was helpful in the fact that it advised I needed to direct my enquiry elsewhere however the link was not helpful as it directed me to the page I had previously used to send the original correspondence and the only chat area I could find was the Community one.

 

The page provided telephone numbers and postal addresses but no email address or online chat with a service provider that could remove my life support rebate.

Highlighted

Re: Life Support Rebate

AGL Moderator

Hi Noel,

 

Thank you for getting back to us here.

 

I appreciate that this link will take you to our 'Contact Us' page which you may have visited previously, but after waiting approximately 5-10 seconds you should be offered the opportunity to speak to a member of our web chat team.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.