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Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

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Lack of Customer Focus

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I received a confusing email to say my plan has changed and cost will increase.

 

I rang for a better plan and told that my current plan has been extended for 12 months???

 

I then tried repeatedly to obtain my plan details and Contract Expiry Date VIA email through online, chat and phone call.

 

I have no cause to contact AGL but if the latest experience is any guide, customer service is severely lacking. 

 

As a Customer and Shareholder, I do hope that other customers are not facing the same difficulties.

2 REPLIES 2
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Re: Lack of Customer Focus

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Re: Lack of Customer Focus

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Good Luck.

Hope you have better luck and straight answers to simple queries.