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Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

Re: Issues with getting usage data on website - Update

Superconductor

Thanks Jordan. Good to see the issue is being tracked to resolution.

Note that the more general usage stats has also stopped working (no updates since last Thursday). Impacts both the website and the mobile app. Not sure if that's related or not.

Re: Issues with getting usage data on website - Update

Semiconductor

Jordan,

 

I have had no updates on electricity usage since Monday, Sep 4. I noticed it on mobile app and confirmed the same on the website which indicates that it is back end related. Happy to provide additional feedback to your development team if they require more info.

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Re: Issues with getting usage data on website - Update

Superconductor

Hi everyone,

 

Looking this morning - it seems like the usage stats/charges site is working again. How is it for everyone else?

Appreciate the agl tech team sorting this out, although it was dissapointing that the outage was 2 weeks long. Hopefully repeat service issues like that can be avoided.

 

Thanks.

Re: Issues with getting usage data on website - Update

geo
Conductor

yes back to normal but for how long we do not know thanks for letting us now

Re: Issues with getting usage data on website - Update

Superconductor

Hi everyone,

 

Yes I noticed it too (last nighy actually). It was a bit slow to open and I just checked to see if it was still just as slow only to see the old message (i. e. not working) has returned. Looks like the fix is only temporary.

Re: Issues with getting usage data on website - Update

Superconductor

nighy=night

Re: Issues with getting usage data on website - Update

Conductor

Thanks, Jordan. I have looked at the article and also the update posted to it which seems to suggest the problem is solved. I remain unable to download my usage data. 

Re: Issues with getting usage data on website - Update

Conductor

This is not fixed.

What a joke.

Re: Issues with getting usage data on website - Update

Superconductor

It was working at 8.00 a.m. (SA time) this morning.

Re: Issues with getting usage data on website - Update

AGL Moderator

Hello @Benibasha@googzman@shueardm1@AnitaS5@geo

 

We have been advised that some customers are experiencing problems accessing their usage again through My Account. We are currently investigating this issue to see why some customers are affected while others aren't. We will provide and update here when we have more information. 

 

Thank you for your patience while we review what is happening and resolve. We again, apologise for any inconvenience caused.