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Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

I can't access AGL rewards

Semiconductor

I tried to go to the rewards by following the Visit AGL Rewards link:

Capture.JPGThen I was taken to the following page:

Capture.JPGThen I was taken back to my account page.

I rang the customer service but they didn't help at all. I said I could never access the rewards, not a few months, not today, never. But they still asked me to try it again a few days later.

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4 REPLIES 4

Re: I can't access AGL rewards

AGL Moderator

Hi krauzezhao,

 

Welcome to the Community!

 

We are aware of these issues, and we've put together a troubleshooting guide here: AGL Rewards - unavailability in My Account

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: I can't access AGL rewards

Semiconductor

Thanks for your info but it didn't help.

Re: I can't access AGL rewards

Conductor

Hey mate. I haven't been able to access rewards for almost 3 months. Don't hold your breath waiting for them to fix it. They do not care.

Re: I can't access AGL rewards

AGL Moderator

Hi @krauzezhao

 

We are pleased to advise that we released an update today that refreshed access to Rewards into the top navigation within My Account.

 

Customers who previously reported the ‘endless loop experience issue’, are advised this has now been resolved. See the full update here.