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Want to discuss something that doesn't fit in the other areas? This is the place.

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How to disable AGL text messages

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Surprised that this isn't coming up in any search, but I'm trying to work out how to disable the annoying text messages AGL send every month (sometimes multiple times) about upcoming payments. I completely understand texting people if their payment is overdue but I've never been late on a payment.

 

Sadly there's no way to report it as junk and all I can do on an iPhone is block it but it still shows up in your message list, the block only disables notifications.

 

And I can't see any way to disable these alerts in the online profile.

 

Any ideas? I tried calling them a couple of months ago and despite requesting it I am still receiving.

 

 

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6 REPLIES 6

Re: How to disable AGL text messages

AGL Moderator

Hi semerton,

 

Thank you for joining the AGL Community!

 

This is something that we can arrange for you. Please send me a private message with your account details and I'll be happy to help out however I can!

 

Kind regards,

 

Jayden.

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: How to disable AGL text messages

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I would like to have my reminder messages disabled too. They are annoying and unneccessary.

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Re: How to disable AGL text messages

AGL Moderator

Hi Ash6bc,

 

To do this, you'll just need to get in touch with our customer service team here.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: How to disable AGL text messages

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The problem is that you can't easily opt out. When I go to get in touch with your customer service team the chat option is marked as unavailable and all that I can do is try to call. And of course you know how poor that always is!

You are spamming me and I do not appreciate it. Especially when I do pay on time. Please fix your systems and make an opt-out option for people like every other spamming business does.

 

The other issue is the wording you use when sending the text message. It is alarmist and completely unnecessary - it is a veiled attempt at bullying IMHO as the bill isn't due at all when you send the text. Please escalate this and get it resolved as soon as possible.

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Re: How to disable AGL text messages

AGL Moderator

Hi markpf! 

Welcome to AGL Community! 

We can certainly opt you out of the pre-due SMS notifications, please get in touch with us here so we can update your account. 

 

Kind regards, 

 

-Nam- 

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Re: How to disable AGL text messages

AGL Moderator

Hi semerton,

 

Thanks for contacting us and welcome to the AGL Community.

 

I do apologise that these haven't been stopped after contacting us. Please feel free to send us a private message with your account details and we will take a look into this for you.

 

Regards,

Jenna