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Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

House fire - what do I do?

Switched-on

My house burnt down in a fire - do I need to notify AGL regarding my Electricity and Gas connections?

4 REPLIES 4
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Re: House fire - what do I do?

AGL Moderator

Hi Chill,

 

I'm very sorry to hear this awful news.

 

If you can send me a quick private message with your name and address, I'll be happy to take care of everything for you.

 

Kind regards,

 

Jayden

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Re: House fire - what do I do?

AGL Moderator

Hey Cassandra,

 

Thanks for your prompt response!

 

Would you mind me asking when you lost your home? This'll allow me to close your accounts retrospectively. 

 

Cheers,

 

Jayden

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Re: House fire - what do I do?

Switched-on

Thanks, Jayden,

 

It was on Friday, 10th December.

 

Regards,

Cassandra

Re: House fire - what do I do?

AGL Moderator

Thanks Cassandra!

 

I've closed your account for you and you'll receive your final bills soon. Please note that your gas account will be closed using estimated readings based on your historical usage as a meter reading was not taken on this date.

 

Please let me know if there is anything else that we can do to help out!

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.