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Vin
Explorer

Green button use for hot water

The moderator refers to an earlier answer to explain the green button is pushed and hot water is available in an hour.  What then?  Does the action set up by pressing the green button time out or do I need to push it again to disconnect? If the button is pushed only once to obtain hot water, for how long am I paying peak rate rather than off peak?

Vin

1 REPLY
Moderator

Re: Green button use for hot water

Hi @Vin

 

Thanks for your post. 

 

We have confirmed that once you have pressed the green 'boost' button on your meter that hot water is then made available for one hour. After this time, it will disconnect. You are only able to use this boost once every 24 hours. This means that you will be charged the peak rate for the hour that the boost is available. 

 

Hope this helps answer your question. 

 

Thanks!