Welcome to the AGL Community.
Do you mind me asking to confirm when you changed your plan, and how you did this? By phone, online, etc.
I am about to ask the same question!
I signed up last week and was told that I would receive it by email later that day.
But it never appears in my inbox......and so does the 10,000 Flybuys points they mentioned in their promotions.
Very disappointed 😞
Thank you for your input!
It sounds like poor expectations have been set with you here which I apologise for. You will receive an email regarding your EFTPOS gift card after your first AGL bill is issued and you bonus Flybuys points will be added to your account within approx. 4 weeks.
I'll be sure to pass on feedback regarding this incident.