General

Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

Electricity & Gas Account

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How do I have both my gas and electricity accounts on the one log in?

 

I am having trouble finding my gas account info... I have no idea how to find or access it.

 

No I don't have (or want) direct debits set up... (my wallet function).

 

Thanks

3 REPLIES 3

Re: Electricity & Gas Account

AGL Moderator

Hey Cazza,

 

Welcome to the Community!

 

Provided both your electricity and gas accounts are registered for our online services, you should be able to toggle between these two from the 'Overview' screen. If you're unable to do so, it may be the case that your gas account is not registered for our online services. If you'd like us to jump into your account and take a look at things you're always welcome to get in touch with our web chat team here!

 

Kind regards,

 

Jayden

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Re: Electricity & Gas Account

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I have set up electricity log in - want thesame for gas acc at same address

Re: Electricity & Gas Account

AGL Moderator
AGL Moderator

Hi John, 

 

Thank you for your post.

 

You can add another account number to your electricity online account via your online My Account or contact us via webchat here to request it added.

Once added, you'll be able to choose which account you want to manage when you log in.

 

Regards, 

Le

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.