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Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

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Delay in receiving app solar and grid info

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I’m trying to determine what the usual delay is between a customers daily figures and when they are given to the customer on the app. I have only recently become a customer if AGL and am disappointed at the time it takes, so far about 36-48 hours. 

1 REPLY 1

Re: Delay in receiving app solar and grid info

AGL Moderator

Hi ricjud, 

 

Welcome to AGL Community! 

 

The general time frame is approximately 2 days. Your usage data is sent to the metering company and then the meter company provides that data to AGL. Once we've received the data, your usage data will be updated on your My Account. 

 

Kind regards, 

 

-Nam-