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Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

Credit Card Processing Fee

Conductor

I have just received my first solar bill and am working my way through it. It’s a little confusing as part of the billing period is split over two rate plans, but I have a question. I supply the grid far more than I use and it’s obvious that I will generally have a credit balance. My question is this: I have been charged a ‘Visa card payment fee’ on the debits before the accrued credits have been applied. My card was never debited, no transaction took place. Why the charge?

3 REPLIES 3

Re: Credit Card Processing Fee

AGL Moderator

Hi Jim1,

 

Any credit card fees displayed on your bill will relate to payments made against your previous bill. Can I ask if your bill prior to this was in credit or debit?

 

Kind regards,

 

Jayden

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Re: Credit Card Processing Fee

Conductor

Hi Jaydeny,

 

My previous bill was in credit.  Hope t his helps.

 

 

Jim

 

Re: Credit Card Processing Fee

AGL Moderator

Hi Jim1,

 

This sounds quite unusual then!

 

Please send me a quick private message by clicking on my username with your AGL account details so that I can clarify things for you.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.