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Agl rewards not working for months

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Agl rewards has stopped working since its transition. I tried to clear my cache, use different browsers but it did not work. Half a year ago I contacted a customer service representative via an online chat and was told someone will get back to me but I received no phone calls from AGL. This is extremely frustrating because I’m a loyal customer and I don’t understand why AGL can’t resolve such a simple issue for me.

9 REPLIES 9

Re: Agl rewards not working for months

AGL Moderator

Hi Massivecow,

 

I'm sorry to hear that you've been having these issues!

 

So that I can address this for you, I'll need to access your account. Please send me a private message with your AGL account number and email address so that I can lend a hand.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Agl rewards not working for months

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Hi there,

 

I have been with AGL since March and the rewards 'tab' has never showed for me either. Please help

Re: Agl rewards not working for months

AGL Moderator

Hi rooboy07,

 

I've just responded to your private message and I hope to hear back from you soon.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: Agl rewards not working for months

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Has anyone been able to get this to work? I think it is just a scam! These issues go back 18 months.

Tags (1)

Re: Agl rewards not working for months

AGL Moderator

Hi rockettc,

 

If you're having difficulties accessing AGL Rewards, feel free to shoot me a private message and I'll be happy to take a look at this for you.

 

Cheers,

 

Jayden 

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: Agl rewards not working for months

Switched-on

Hi there,

I have the same problem since I open my account.

Thanks!

Re: Agl rewards not working for months

Switched-on

Hi,

 

I have the same issue on the unavailable AGL Rewards website.

 

Could you kindly help me fix it?

 

Thanks

 

Tags (1)

Re: Agl rewards not working for months

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Have had the same problem since September and have spent hours on phone calls and live chats trying to resolve the issue but nothing has been done yet, I have screenshots of conversations to prove this. As a customer of 11 years I'm not impressed

 

Re: Agl rewards not working for months

AGL Community Manager

Hi @Tmeegan ,

 

Sorry to hear you've had repeated issues with getting this problem resolved! Can you send me a PM (click my name and then "Send A Message") with your account number and I'll follow up. If you can include those screenshots they may be helpful as well.

 

 

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