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Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

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Agl app doesn't showing the usage

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The Agl app doesn't showing the usage, how would we know our usage, even the solar sold to grid.

2 REPLIES 2
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Re: Agl app doesn't showing the usage

AGL Moderator

Hi AGL20202! 

 

Welcome to AGL Community! 

 

There can be a few reasons for this, generally just waiting for the data to upload. If you are in QLD and having issues at the moment this is due to the $200 Covid payment being applied correctly, and we are hoping to have this resolved soon. 

 

If you are in another state, I would recommend Messaging with our team through your app to see what is happening. 

 

Thank you 

Ellen

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Re: Agl app doesn't showing the usage

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Hi Ellen,

 

Is this written on the AGL main website so the rest of us do not have to sift through countless unrelated help questions to find a comment hidden away saying that there is a problem with AGL for the past month and the way they update usage data because of a rebate?