Welcome to the AGL Community!
Having multiple accounts can unfortunately cause headaches, but it's nothing that we can't work around. If you can shoot me a quick private message (by clicking on my username "jaydeny") with your AGL account number(s) and address, I'll be happy to lend a hand.
Thanks for offering to help fix this problem
My account number is [edited to remove personal info]
We have both gas and electricity supply for both addresses under this account number.
I have tried clearing the cache on Microsoft Edge but this hasn't cleared the problem
Thanks for getting back to me!
I've taken a look at your account and I've fixed up this issue for you. As a result, you'll get an email very soon prompting you to re-register for our online services. Could you please follow the prompts within this email and log back in?
Let me know how you go.
Thanks jayden - the link worked and I now have rewards as an option. Was dreading how long this may take to resolve but sorted out really quickly. Thank you
This is great to hear!
Thank you for letting me know and for the kind words.