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Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

AGL rewards in perpetual loop - have multiple AGL accounts

Conductor
 
5 REPLIES 5

Re: AGL rewards in perpetual loop - have multiple AGL accounts

AGL Moderator

Hi Looptheloop,

 

Welcome to the AGL Community!

 

Having multiple accounts can unfortunately cause headaches, but it's nothing that we can't work around. If you can shoot me a quick private message (by clicking on my username "jaydeny") with your AGL account number(s) and address, I'll be happy to lend a hand.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: AGL rewards in perpetual loop - have multiple AGL accounts

Conductor

 Hi Jaydeny,

Thanks for offering to help fix this problem

My account number is  7007 212 355 and the supply addresses are as follows:

2 Cuthbert Court Wantirna South Vic 3152'

37 Heales Street Dromana Vic 3936

We have both gas and electricity supply for both addresses under this account number.

I have tried clearing the cache on Microsoft Edge but this hasn't cleared the problem

Re: AGL rewards in perpetual loop - have multiple AGL accounts

AGL Moderator

Hi Anne,

 

Thanks for getting back to me!

 

I've taken a look at your account and I've fixed up this issue for you. As a result, you'll get an email very soon prompting you to re-register for our online services. Could you please follow the prompts within this email and log back in?

 

Let me know how you go.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: AGL rewards in perpetual loop - have multiple AGL accounts

Conductor

Thanks jayden - the link worked and I now have rewards as an option. Was dreading how long this may take to resolve but sorted out really quickly. Thank you

Re: AGL rewards in perpetual loop - have multiple AGL accounts

AGL Moderator

Hey Looptheloop,

 

This is great to hear!

 

Thank you for letting me know and for the kind words.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.