General

Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

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Re: AGL Rewards website not working & AGL Customer Service Rep hangs up on me

Semiconductor

Hi Jayden,

 

just sent you a PM.

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Re: AGL Rewards website not working & AGL Customer Service Rep hangs up on me

AGL Moderator

Hi masster,

 

I've now resolved the issues impacting your account. As a result, you will receive an email prompting you to re-register for our services.

 

Please follow these prompts and let me know how you go.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: AGL Rewards website not working & AGL Customer Service Rep hangs up on me

Semiconductor

Thanks, it works now.

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Re: AGL Rewards website not working & AGL Customer Service Rep hangs up on me

Switched-on
 
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Re: AGL Rewards website not working & AGL Customer Service Rep hangs up on me

Semiconductor

I now have this issue. The issue is when I click the AGL Rewards link under my account, it takes me to a new webpage showing "We're moved", then takes me back to my account.

 

I have tried this on different browsers, different PC's and mobile phones and 4 different work computers without any luck.

 

Can you please advise how to fix this?

 

If possible, I will send you my account details through private message.

 

Thank you very much.

 

Regards

David

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Re: AGL Rewards website not working & AGL Customer Service Rep hangs up on me

AGL Moderator

Hi David, 

 

Welcome to AGL Community! 

 

That sounds like there may be issues on your online account. 

 

If you are using the following process and it still not working, I recommend you contact us so we can get it looked into. 

 

1 - Log into agl.com.au to access your online account on a web browser. 

2 - Click on the Rewards Tab. 

3 - Click explore more rewards. 

 

Thank you 

Ellen

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Re: AGL Rewards website not working & AGL Customer Service Rep hangs up on me

Semiconductor

Hi Ellen,

 

I do not have access to the "Rewards" tab. It does not exist.

 

Where to from here?

 

 

Regards,

David

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Re: AGL Rewards website not working & AGL Customer Service Rep hangs up on me

AGL Moderator

Hi David! 

 

I see, that does cause a bit of a wrinkle. If you can message me - click on my name Ellen1 and send me a private message. 

 

I will need a screen shot of your online account and your account details and I will get this fixed up for you. 

 

Thanks 

Ellen