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Want to discuss something that doesn't fit in the other areas? This is the place.

AGL Rewards website NOT working for 4 months, still not solved

Switched-on

I really don't know why my issue still not solved for 4 months already.

 

Since AGL Rewards website changing, everytime I login AGL account to access to AGL Reward. It always kick my back to AGL account website. I can't access to Reward for 4 months. What a shane!!!! I have contact AGL customer service since I found the problem from 4 months ago. 

 

H.........E........L.....P

2 REPLIES 2

Re: AGL Rewards website NOT working for 4 months, still not solved

AGL Moderator

Hi tracychen62,

 

Welcome to the AGL Community!

 

I'm sorry to hear that you're having issues with our Rewards service. We've already got a page dedicated to these issues that can help you regain access to AGL Rewards: AGL Rewards - unavailability in My Account.

 

Kind regards,

 

Jayden

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Re: AGL Rewards website NOT working for 4 months, still not solved

AGL Moderator

Hi @tracychen625

 

We are pleased to advise that we released an update today that refreshed access to Rewards into the top navigation within My Account.

 

Customers who previously reported the ‘endless loop experience issue’, are advised this has now been resolved. See the full update here.