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Want to discuss something that doesn't fit in the other areas? This is the place.

AGL Rewards website NOT working for 4 months, still not solved- Customer Service Rep NOT HELPING

Semiconductor

I have called AGL customer service and AGL Rewards services for several times today, but THEY ARE NOT HELPING AT ALL!!!!!!!  It is definitely technical problem, why AGL is keeping ask me to contact AGL Rewards.

WHAT IS WRONG WITH AGL?????????? PLEASE FIX IT ASAS!!!!!!!!!!1.PNG2.PNG
8 REPLIES 8

Re: AGL Rewards website NOT working for 4 months, still not solved- Customer Service Rep NOT HELPING

AGL Moderator

Hi kevin731,

 

Thank you for getting in touch!

 

I'll kindly ask you to refer to this article which will allow you to resolve many of these issues: AGL Rewards - unavailability in My Account FIXED.

 

If you're still facing these issues, please send me a private message and I'll be happy to help further.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: AGL Rewards website NOT working for 4 months, still not solved- Customer Service Rep NOT HELPING

Semiconductor

Hi Jaydney,

 

The problem has not been solved! My friend can log into his account and access the My rewards website on his computer. BUT when I logged into My account and try to access the My rewards website by using the friend's computer,  I still failed to log in. BTW My rewards has linked with My Account already.

 

PLEASE HELP ME TO FIX IT! THX

 

 

Re: AGL Rewards website NOT working for 4 months, still not solved- Customer Service Rep NOT HELPING

Switched-on

Yep - same here!!

Reading all the posts and supposedly the fix but it hasn't been

Surely AGL should've fixed this by now - it's only been 6+ months?


@kevin731 wrote:

Hi Jaydney,

 

The problem has not been solved! My friend can log into his account and access the My rewards website on his computer. BUT when I logged into My account and try to access the My rewards website by using the friend's computer,  I still failed to log in. BTW My rewards has linked with My Account already.

 

PLEASE HELP ME TO FIX IT! THX

 

 


 

Re: AGL Rewards website NOT working for 4 months, still not solved- Customer Service Rep NOT HELPING

AGL Moderator

Hi kevin731 and jonC,

 

Thanks for your follow up comments.

 

As previously advised, I'll be happy to take a closer look at your respective accounts if you're able to send me private messages with your account details.

 

Kind regards,

 

Jayden

 

 

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: AGL Rewards website NOT working for 4 months, still not solved- Customer Service Rep NOT HELPING

Switched-on

Hi,

 

As of 29 Dec 2018 AGL has still not fixed issue with AGL rewards, constant loop from clicking link and being redirected because AGL rewards website has moved "apparently" now I'm no IT genius but I do design and publish websites and any issues I fix in hours or days at most, but reading the AGL community website this has been ongoing for months, c'mon AGL you clearly have an IT department so when are you going to fix this problem, oh and before you say have you cleared cache, yes I have and I've tried, Chrome, Edge, Firefox, Safari and every other browser available and guess what, it still doesn't work????

Re: AGL Rewards website NOT working for 4 months, still not solved- Customer Service Rep NOT HELPING

AGL Moderator

Hey NellyJ,

 

I'm sorry to hear that you're facing these issues!

 

Please send me a private message with your AGL account number so that I can take a closer look at your account for you.

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: AGL Rewards website NOT working for 4 months, still not solved- Customer Service Rep NOT HELPING

Switched-on
 
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Re: AGL Rewards website NOT working for 4 months, still not solved- Customer Service Rep NOT HELPING

AGL Moderator

Hi hiankush,

 

Thank you for bringing this to our attention!

 

Please send me a quick private message with your AGL account number and email address and I'll happily look into this for you. You can send me a private message by clicking on my username (jaydeny).

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.