AGL Rewards Competition Entry Not Working

[quarkpower]

I received an email today from AGL Rewards prompting me to enter a competition. After pressing the button I was logged into the AGL Rewards - no sign of the competition entry! While searching for answers I also got a page fault!

Please send me a gift card for desperately trying

--- screenshots attached

[jaydeny]

Hi quarkpower,

Thank you for bringing this to our attention!

If you're still experiencing this error then we'll need to take a closer look at your online account. Please send me a private message with your account details and I'll be happy to help out however I can!

Kind regards,

Jayden

[RoyWangzy]

Hey Jayden,

I have been getting the same page error for about a week and none of customer services are really helping me out. AGL customer service asked me to call 1300397079(AGL Rewards) and AGL Rewards asked me to call customer service. They are just passing **bleep** but not helping!!!

Could you help me with that solutions?

Cheers,

ZIYI WANG

[jaydeny]

Hi RoyWangzy,

Thank you for your comment!

We've confirmed that bigger IT issues are unfortunately at play here which I've addressed on your other post.

Kind regards,

Jayden

[Samjy]

Hi @quarkpower, @RoyWangzy, 

We are pleased to advise that we released an update today that refreshed access to Rewards into the top navigation within My Account.

Customers who previously reported the ‘endless loop experience issue’, are advised this has now been resolved. See the full update here.