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Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

AGL IQ Usage Data

Conductor

Hi All,

 

I,m new to solar and have been struggling with getting any meaningful usage data from AGL IQ.  I can see what I'm drawing down from the grid and what I am exporting but when I click on the 'Usage Charges" tab I'm told:  'Unfortunately, there was an error loading your usage charges data. Please try again later. (ZIEIQ001 - 014).  This has been the case for nearly 1 month.  Any ideas on what I need to do to correct this?

 

Thanks in Advance

5 REPLIES 5

Re: AGL IQ Usage Data

AGL Moderator

Hi Jim1,

 

Welcome to the AGL Community!

 

This error can present itself whilst we're making changes in our system to accommodate for your solar system, but typically resolves itself after a week or so. Can I ask you to confirm when your meter was upgraded?

 

Kind regards,

 

Jayden

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Re: AGL IQ Usage Data

Conductor

Hi Jayden,

Thanks for the prompt response.  Yes, the metre was upgraded just over a month ago to an EDMI Mk10D.

Thanks

Re: AGL IQ Usage Data

AGL Moderator

Thanks Jim1!

 

We'd expect things to be working after a month. Would you mind sending me a quick private message with your AGL account number and address so that I can follow up on this for you? You can do this by clicking on my user name (jaydeny).

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Re: AGL IQ Usage Data

AGL Moderator

Thanks for your message Jim1!

 

After further investigation, we've confirmed that you will not have access to this data until your next bill is generated I'm sorry to say. To confirm when this will be, I'd suggest simply taking a look at when you received your last bill and tacking three months onto this date.

 

I apologise for any inconvenience caused during this period and please let me know if there is anything else that I can do to help!

 

Kind regards,

 

Jayden

 

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
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Re: AGL IQ Usage Data

Semiconductor

I think you shouldn't have changed this in the first place. As we say. If it ain't broke don't fix it. According to many comments lots of people are as disappointed as I am. I reckon this will cost you customers. I for one am currently actively approaching other providors.