When a contract is up for expiry, a new offer is automatically generated inline with our publicly advertised discounts. In cases such as yours when a customer has been with AGL for 10+ years, alternative discounts are sometimes available. We apologise for any frustration that this may have caused, and it's fantastic to hear that we were able to sort things out over the phone!
If I’ve helped in anyway, please mark my post as SOLVED!
This helps our Community know the answer to common questions.