Your page https://www.agl.com.au/contact-us/moving-meters-and-connections/new-meter-or-connection/solar-meter lead me to this when i was wanting to upgrade a meter for a new solar connection. I got here after pressing 'show number'. .This is incorrect. It should be Press1 / Press 2 / Press 1 for solar.
You should also tell clients to wait for the information message to finish before entering numbers.
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