General Ideas and Feedback

WELCOME EMAIL needs a little work

Switched-on

Hi

Not the biggest issue but just signed up to AGL Gas supply and had read of the good customer reviews of your service experience.

I do service design and CX so probably a little more invested than most folks in the fine details that builds service impression.

The Email is a standard welcome note But when it came to me...its personalised Dear $FirstName,

 

A small thing I know but its the 1% ers that make up an impression - so thought you would want to know.

 

Cheers  Darrin

AGL Welcome.JPG

3 Comments
AGL Community Manager
Status changed to: Investigating

That's definitely not a good look @DarrinH - thanks for the heads up. I'll pass it along and see what happened there.

AGL Community Manager
Status changed to: New

This should be resolved now, thanks again for letting us know!

AGL Community Manager
Status changed to: Delivered