twice a week at least 20 of your senior managers and three of your board members and ten team leaders at RANDOM times need to dial 131245 WITHOUT WARNING they are going to try to get through. Then with a stop watch at the ready they need to record how many minutes it took to get through.
1. they will change the annoying recording saying you have to wait up to 5 minutes. It is NOT five minutes. it is well over 30 minutes.
2. Management needs to accept that not enough staff are employed on the phones. yes managers say it is all about "customer service" but FAIL to grasp that their decisions are destroying customer service
3. I tried at 9am - stopped waiting after 25 mins. / then I tried at 4.30 pm- stopped trying after 36 mins. then I tried at 6.15 pm = gave up waiting at 30 mins as phone needed recharging. then tried again at 7.20 pm and had to give up at 8.01pm it is NOT the fault of your staff - the fault is all about management not providing enough people on the phones HANG YOUR HEADS IN SHAME. SAWater is not great - but they answer far more promptly than you. Corona virus is NOT an excuse because staff can work from home using a work provided mobile phone.
and NOW my problem is STILL NOT RESOLVED and I need to speak to someone at AGL
And NO I do NOT want to interface with an electronic robot via an online bot - I want to discuss the problem with a real person at AGL