Account info lack

[cead]

My account is inadequate. My reference number does not appear on the front; ridiculous.

It has no relationship to my "account number"

The Bpay screen has an acrinym that seem to have no relationship to the account. Why is it necessary???

[David_AGL]

Hi @cead . Your AGL account number and bill reference number are indeed separate identifiers. This is unavoidable as the BPAY reference system is separate from AGL. 

Can you be more specific about what you mean by the "Bpay screen" and the acronym you're referring to?