Financial Support and Assistance

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Absolutely, for those in NSW, VIC, QLD or WA where AGL has a Seniors Card offer available, new and existing AGL customers can take up the offer.
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For Seniors Card holders in NSW , VIC, QLD or WA we have a special offer that can be accessed at www.agl.com.au/seniors.
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You may qualify if you are a South Australian resident.    The South Australian Energy Rebate recently increased to $226.67 (GST incl) per year or $0.621 (GST excl) per day. The full amount of the concession you are entitled to will be paid through your electricity bills.   To be eligible you must hold one of the following concession cards: A Pensioner Concession Card or DVA Gold Card (TPI, EDA or War Widow). A Centrelink Health Care Card (including a low income health care card). A Commonwealth Seniors Health Care Card. Receive an eligible Centrelink allowance:   You are eligible to claim a concession if: The address for which you are claiming the concession is your principal place of residence. Your name appears on your electricity bill and You are not living with anyone who has an income of more than $3,000 per year, unless they are your spouse/domestic partner/dependant, or they receive an allowance from Centrelink or the Department of Veterans’ Affairs. Check eligibility: Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp How to Apply? In South Australia the Energy Bill Concession Scheme is administered by the Department of Human Services (DHS) . Your application must be submitted to them directly for processing. For more information about eligibility and application forms, please visit the Department of Human Services (DHS) website or call the DHS Concessions Hotline on 1800 307 758. 
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You may qualify if you are a Victorian resident.    The Controlled Load Electricity Concession is only available to those households that have a separately metered Controlled Load tariff for electric hot water or slab heating that operates during off peak times.   The Controlled Load Electricity Concession provides a 13% reduction on the off-peak tariff rates on quarterly electricity bills for hot water and slab heating. It can be received in addition to the Annual Electricity Concession. To be eligible, you must hold one of the following concession cards: Pensioner Concession Card – issued by Centrelink or Department of Veterans' Affairs. Centrelink Health Care Card. Department of Veterans' Affairs Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).   A concession can only be claimed if: The electricity account is in the name of the concession cardholder, The supply address is the domestic primary residence of the cardholder and The electricity account is billed on a domestic tariff. The following cards are ineligible for the Controlled Load electricity Concessions: Commonwealth Seniors Health Card Victorian Seniors Card "CA" (Carer Allowance) Health Card "FO" (Foster Care) Health Care Card Veterans Affairs White Card for Specific Conditions Veteran Affairs Gold Card Department   Visit agl.com.au/heretohelp to find  concessions and grants relevant to your situation For information about concessions visit the Victorian Department of Human Services website www.dhs.vic.gov.au/concessions or contact the Concessions Information Line on 1800 658 521 (toll-free).
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You may qualify if you are a Victorian resident.   This concession is currently calculated at the rate of 17.5% off energy usage and supply charges minus $0.08233 (GST incl) per day, and is applied after any AGL discounts or solar credits. It doesn't apply to the first $171.60 of your electricity bill, and is capped at an amount of $472.78 (GST incl). It's available all year round. If the cap of $472.78 (GST incl) is breached you may apply for additional concession through the Excess Energy Concession rebate, if this is required for your account AGL will send you the required application form. To be eligible you must hold one of the following concession cards: Pensioner Concession Card - issued by Centrelink or Department of Veterans' Affairs. Centrelink Health Care Card. Department of Veterans' Affairs Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).   A concession can be claimed if: The electricity account is in the name of the concession cardholder, The supply address is the domestic primary residence of the cardholder and The electricity account is billed on a domestic tariff.   The following cards are ineligible for the Annual Electricty Concession: Commonwealth Seniors Health Card Victorian Seniors Card "CA" (Carer Allowance) Health Card "FO" (Foster Care) Health Care Card Veterans Affairs White Card for Specific Conditions Veteran Affairs Gold Card Department Check eligibility: Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp   For information about concessions visit the Victorian Department of Human Services website www.dhs.vic.gov.au/concessions or contact the Concessions Information Line on 1800 658 521 (toll-free).
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The NSW Government Low Income Household Rebate (formally known as the Energy Rebate) recently increased to $285 per year (indexed annually on 1 July) or $0.7808 (GST excl) per day. The rebate is paid in instalments through each AGL electricity bill. The exact amount of the rebate paid on each bill will depend on the number of days in each billing period.   The Low Income Household Rebate is intended to assist eligible AGL customers with all their household energy costs (gas and electricity) but is applied on the electricity bill only.   If you are currently receiving the Low Income Household Rebate you will not have to do anything and will automatically receive the increased rebate. If you are eligible but not currently receiving a rebate, contact us.   Eligibility   To be eligible, the account holder must hold one of the following concession cards: Pensioner Concession Card – issued by Centrelink or Department of Veterans' Affairs. Centrelink Health Care Card. Department of Veterans' Affairs Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions). A concession can be claimed only if: The energy account is in the name of the concession card holder, The supply address is the domestic primary residence of the card holder and The energy account is billed on a domestic tariff. The following cardholders are ineligible: Centrelink Child Disability Healthcare cards Centrelink Foster Care Healthcare cards DVA Dependent and Specific Conditions cards Commonwealth State Seniors cards Commonwealth Seniors Health cards Check eligibility: Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp For information about concessions visit the NSW Government website at http://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates
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Who is entitled to a concession and how these are applied can change from state to state.   To receive a concession the account must be in the name of the concession card holder, and other qualifying conditions must be met.    Please go to our concessions page for more information and to see if you’re entitled to a State Government funded energy concession or contact us for more information.
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You may qualify if you are a Queensland resident.    The QLD Electricity Concession is applied as a daily amount of $0.8489c per day (GST excl) for a total of $340.85 per annum (GST incl). It is paid in installments through each electricity bill. To be eligible, customers must hold one of the following concession cards: Pensioner Concession Card - issued by Centrelink or Department of Veterans' Affairs. Queensland Government Seniors Card. Department of Veterans’ Affairs Gold Cards - for recipients of War Widow or War Widower, or Totally and Permanently Incapacitated rate pensions. Centrelink Health Care Card Bridging Visa Holders, with Asylum Seeker status. A concession can be claimed only if: The name on the energy account matches the name on the concession card and The address is the account holder’s principal place of residence. Cardholders are eligible to claim the rebate for premises where they live alone or share the home with: Their spouse. Other persons who hold a Pensioner Concession Card or Queensland Seniors Card. Other persons wholly dependent on them. Other persons who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans' Affairs and who do not pay rent. Other persons who live with the cardholder to provide care and assistance, and who do not pay rent. Applicants must also declare that no other persons except casual visitors share the residence with them. The following cards are ineligible for the Electricity Concession: A Health Care Card for Child Disability and Foster Care issued in the name of the child. A Department of Veterans' Affairs Gold EDA Cards. Commonwealth Seniors Health Cards.   Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp   For information about Concessions visit the Queensland Government website at: https://www.communities.qld.gov.au/communityservices/community-support/queensland-government-concessions   Further information about this concession can be downloaded below: Application for Electricity Rebate - For Proprietors Only 
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You may qualify if you are a New South Wales resident.   The Life Support concession provides additional financial support to customers who require the use of specific life support machines in their home. The Life Support Rebate can be received in addition to other assistance such as the NSW Government Low Income Household Rebate, the Medical Energy Rebate and the Energy Accounts Payment Assistance (EAPA) scheme. If you have more than one type of life support machine in your home you are eligible to receive more than one rebate. For this to occur, all machines prescribed by the patient's doctor must be included in the application. Rebates are calculated on a daily basis and are applied to each bill.   Customers do not have to be a concession card holder to be eligible to receive this rebate. The supply address must be the primary place of residence for the person who needs the life support equipment.   Eligible Equipment and Rebates:   Eligible Equipment                                                                                       Daily Rebate Positive Airway Pressure (PAP) Devices                                                      $0.36                                                                                                                            $0.71 for 24 hour use Enteral feeding (formerly known as Kangaroo Pump)                             $0.44 Phototherapy Equipment                                                                             $3.68 Home Dialysis                                                                                                 $1.54 Ventilators (Respirators)                                                                               $3.68 Oxygen Concentrator                                                                                    $1.85                                                                                                                           $3.11 for 24 hour use Total Parenteral Nutrition (TNP) pump                                                      $0.84 External heart pump                                                                                     $0.11 Power wheelchairs for quadriplegics                                                         $0.30   Eligibility for the Rebate is based on the following criteria: The account holder or another occupant in your household requires one or more of the eligible medical equipment above to sustain that person's life, and; You have an application form signed by your doctor to verify the need for specific in-house medical equipment. Customers who have either a life support machine that is eligible for concession of any other type of machine prescribed by a doctor for life support purposes, should contact AGL to ensure their life support details are added to AGL's Life Support Register.   Check eligibility: Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp   For information about Life Support Concessions visit the NSW Government website at http://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates/life-support-rebates   The application form for this Rebate can be downloaded here: Download Life Support Electricity Rebate Form   Please return completed forms to:  AGL Life Support Reply Paid 84146 Melbourne VIC 8001 (No stamp is required).
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You may qualify if you are a Queensland resident. The HEEA scheme provides a one-off emergency assistance to low income households suffering a short-term financial crisis (within the past 12 months) that are unable to pay their current electricity and/or reticulated natural gas bills and are at risk of disconnection. Eligibility for the Rebate is based on the following criteria: The applicant must be a customer of AGL and be registered on AGL's Staying Connected Program or on a payment plan The applicant must either be a registered concession card holder or- if not a concession card holder- have a base income of no more than the Commonwealth government's maximum income rate for part age pensioners. To apply, please contact us so we can arrange forms to be sent if eligibility criteria is met.
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  You may be eligible for further rebates if you have a CPAP machine on site, however mobility scooters are not currently covered by the DHS. You can find out more here!   For more information on life support rebates and concessions,  click the relevant state here:   NSW VIC QLD    
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Simply go to www.agl.com.au/seniors and follow the prompts.   You can sign up online or contact us.
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Yes we will need a valid Seniors Card number attached to the account.  The Seniors Card must be in the same name as the AGL account.    To take up the offer, simply go to www.agl.com.au/seniors and follow the prompts.  You can sign up online or contact us.
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Currently we only have special offers for Seniors in NSW, VIC. QLD and WA .   For more details go to www.agl.com.au/seniors
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We understand that the passing of a family member and finalising an estate can be stressful, so we have a simple system to help you sort out their energy account as quickly as possible.   We encourage you to contact us by phone so that we can help organise the best result.   If you need to contact AGL from overseas, you can also call us on +61 3 8633 6000.   You don’t have to be family or the executor of the estate, so long as you can tell us the account details to ensure we are providing the correct service.   One of our customer service representatives will then guide you through the steps needed to close the account, or transfer the service to another account holder if you still require an energy supply.     What information will you need?   For our customer service staff to help, they will need to know your name and contact details, your relationship to the account holder, and the name of the executor (if it isn’t you) and their details.   If the energy supply needs to stay on, AGL will need the executor or someone else to take responsibility and have an account set up in their name.   And if our team require any additional documentation they will let you know and find the best way for you provide this information.     Also know that more help is available to you. If you require financial advice during this time, you can contact the  Department of Human Services, who can refer you to the appropriate service.
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You may qualify if you are a Western Australian resident.     The Hardship Utility Grant Scheme (HUGS) is a State Government scheme which provides financial assistance to help people in financial hardship to pay their water, gas and electricity bills so their supply is not cut off.   AGL will assess whether you are eligible for a HUGS grant based on the HUGS guidelines and our Hardship Policy, and submit an application on your behalf.   Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp   For more information, please visit http://www.dcp.wa.gov.au/servicescommunity/Pages/HardshipUtilitiesGrantScheme(HUGS).aspx, ask a question here on the forum or contact AGL.
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You may qualify if you are a South Australian resident.    The South Australian Government introduced the Medical Heating and Cooling Concession to assist South Australians on a fixed or low income who have a clinically verified medical condition requiring the frequent use of heating or cooling in the home to prevent the severe exacerbation of their condition.   The South Australian Energy Rebate recently increased to $217.90 per year or $ 0.6567 (GST excl) per day. It is available to eligible applicants in addition to the current energy concession and is paid directly to customers by the Department of Human Services (DHS) .   For more information about eligibility and application forms, please visit the Medical Heating and Cooling concession page on the SA.GOV website or call the DHS Concessions Hotline on 1800 307 758.
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You may qualify if you are a South Australian resident.    The Department of Human Services (DHS) may be able to assist customers experiencing financial hardship with emergency financial assistance.   Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp   For more information and application forms, please visit the Department of Human Services (DHS) website or call the DHS Concessions Hotline on 1800 307 758.
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You may qualify if you are a Queensland resident.    The medical cooling and heating concession is available to assist low-income concession card holders in Queensland who have a medical condition that requires the use of electricity for cooling or heating.   Eligible individuals will be entitled to a concession to assist with increased electricity costs incurred by frequent operation of an air-conditioning unit in order to regulate body temperature. The concession amount will be paid directly by the Queensland Government in quarterly installments by direct payment to an eligible recipient’s bank account.   This concession is administered by the Queensland Government. Please contact the Queensland Concession Services to find out if you are eligible and how to apply on 137 468 or visit the Department of Communities website.  
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You may qualify if you are a Queensland resident.    The HEEA scheme provides a one-off emergency assistance to low income households suffering a short-term financial crisis (within the past 12 months) that are unable to pay their current electricity and/or reticulated natural gas bills and are at risk of disconnection.   Eligibility for the Rebate is based on the following criteria: The applicant must be a customer of AGL and be registered on AGL's Staying Connected Program or on a payment plan The applicant must either be a registered concession card holder or- if not a concession card holder- have a base income of no more than the Commonwealth government's maximum income rate for part age pensioners.  To apply, please contact us so we can arrange forms to be sent if eligibility criiteria is met. 
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