Financial Support and Assistance

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No. Your privacy is important to us.   Our team will assist you with compassion and understanding that includes keeping your information confidential.   We will only disclose or use information in accordance with the requirements of the Privacy Act 1988 and the AGL Privacy Policy.  
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In some states there are concessions and rebates for customers with Life Support Equipment, go to Concessions  to see what you may qualify for.
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If your concession card is not being applied to your account – here are some checks you can do: Check that your concession card is eligible: Click to see state-based concessions, rebates and grants that you may be eligible for Ensure that you are still entitled to a government concession card Check that your concession card is valid and hasn’t expired Check that the primary name associated with your AGL account:   Check that the primary card holder’s name on your relevant concession card matches the primary name on your AGL account It is a requirement that AGL accounts be in a single name for credit reporting and privacy purposes. It is also a requirement of the Department of Human Services that the names on AGL accounts strictly align with the primary card holder’s name on the relevant concession card. Check that you have provided us with your concession card details:   If you are eligible but have not provided us with your concession card details or you need to update existing details - get in contact with us to update your account.
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If you’ve registered your requirement for Life Support Equipment with us, your registration will cease and you’ll need to apply to have your Life Support Equipment registered with your new retailer. If you’ve registered with your distributor, they’ll let your new retailer know.
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Contact us and we will update your account. We’ll send you a confirmation letter to confirm when the Life Support registration is being de-registered from your account and a also a final confirmation once this has happened.
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You can contact us to ask for an extension for your Life Support Equipment registration.
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Our customers are important to us so we will follow up until we have confirmed details of your registration or until the due date in the letters or emails we’ve sent you. Because the temporary life support protections expire if we haven’t received your completed medical confirmation form by the due date, we’ll keep sending you reminders to complete your forms. If you no longer require Life Support Equipment to be registered let us know and we’ll update our records.
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