Financial Support and Assistance

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Yes we will need a valid Seniors Card number attached to the account.  The Seniors Card must be in the same name as the AGL account.    To take up the offer, simply go to www.agl.com.au/seniors and follow the prompts.  You can sign up online or contact us.
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You may qualify if you are a Victorian resident.    The Life Support concession provides additional financial support to customers who require the use of specific in home life support machines. For a machine to qualify it must use at least 1,880 kWh per year. You may be eligible for the Life Support Concession if you have one of the listed approved machines: Oxygen concentrators, Intermittent peritoneal dialysis machines and/or Haemodialysis machines. Customers who have a life support machine that is eligible for concession or any other type of machine prescribed by a doctor for life support purposes, should contact AGL to ensure their life support details are added to AGL’s Life Support Register.   Eligibility for the Rebate is based on the following criteria: The account holder must hold one of the following concession cards: Pensioner Concession Card - issued by Centrelink or Department of Veterans' Affairs. Centrelink Health Care Card. Department of Veterans' Affair Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions). The account holder or another occupant in your household require one or more of the eligible medical equipment above to sustain that person's life, and An application form signed by the patient's doctor to verify the need for specific in-house life support equipment. The following cards are ineligible for the Life Support Concessions: Commonwealth Seniors Health Card Victorian Seniors Card "CA" (Carer Allowance) Health Card "FO" (Foster Care) Health Care Card Veterans Affairs White Card for Specific Conditions Veteran Affairs Gold Card Department Check eligibility: Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp The application form for this Rebate may be downloaded from the DHHS VIC site as follows: Download Life Support Rebate Application Form   Please return completed forms to: AGL Life Support Reply Paid 84146 Melbourne VIC 8001 (No stamp is required)
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You may qualify if you are a New South Wales resident.   The Medical Energy Rebate is for eligible customers who are unable to self-regulate their body temperature when exposed to extreme (hot or cold) temperatures due to certain medical conditions such as Parkinson's disease and Multiple Sclerosis.   The Medical Energy Rebate recently increased to $285 per year (indexed annually on 1 July) or $0.7808 (GST excl) per day. The rebate is paid in installments through each AGL electricity bill. This rebate can be received in addition to other assistance such as the NSW Government Low Income Household Rebate, the Life Support Rebate and the Energy Accounts Payment Assistance (EAPA) scheme.   Eligibility for the Rebate is based on the following criteria: Either the account holder or another person residing at the residence must have an inability to self-regulate body temperature, and The completion of a signed form by a medical practitioner who has been treating the eligible resident for at least three months. To be eligible, customers must hold one of the following concession cards: Pensioner Concession Card – issued by Centrelink or Department of Veterans’ Affairs. Centrelink Health Care Card. Department of Veterans’ Affairs Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions). Check eligibility: Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp   For information about Medical Energy Rebate visit the NSW Government website at: https://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates/medical-energy-rebate   Further information about this Rebate and an application form can be downloaded here: Download the application form for the Medical Energy Rebate Application Form   Please return completed forms to:  AGL Life Support Reply Paid 84146 Melbourne VIC 8001 (No stamp is required)
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You may qualify if you are a Victorian resident.    This concession is calculated at the rate of 17.5% off your gas energy usage and supply charges, minus $0.0593 (GST incl) per day, and is applied after any AGL discounts. It doesn't apply to the first $62.40 of concession card holders’ winter gas bills and is capped at an amount of $265.97 (GST incl). It's available from 1 May to 31 October of each year. If the cap of $265.97 (GST incl) is breached you may apply for additional concession through the Excess Gas Concession rebate, if this is required for your account AGL will send you the required application form. To be eligible, you must hold one of the following concession cards: Pensioner Concession Card - issued by Centrelink or Department of Veterans' Affairs. Centrelink Health Care Card. Department of Veterans’ Affairs Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions). A concession can be claimed if: The gas account is in the name of the concession cardholder, The supply address is the domestic primary residence of the cardholder and The electricity and/or gas account is billed on a domestic tariff. The following cards are ineligible for the Winter Energy Concession: Commonwealth Seniors Health Card Victorian Seniors Card "CA" (Carer Allowance) Health Card "FO" (Foster Care) Health Care Card Veterans Affairs White Card for Specific Conditions Veteran Affairs Gold Card Department   Check eligibility: Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp   For information about concessions visit the Victorian Department of Human Services website at www.dhs.vic.gov.au/concessions or contact the Concessions Information Line on 1800 658 521 (toll-free).
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The answer may be 'yes' if you are an Victorian AGL residential customer experiencing temporary or long-term financial difficulties which impacts your ability to pay a gas or electricity bill. For QLD, NSW, SA and WA please see Staying Connected.   We understand that financial challenges or difficulties can strike anyone. For example, you may have experienced: a loss of or change in income a serious illness, disability or death in the family a separation, divorce or family crisis other personal matters contributing to these difficulties. In these and similar situations, the Payment Support Victoria program may be able to help.   Please contact us for more information.
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You may qualify if you are a Queensland resident.    The Electricity Life Support Concession Scheme provides financial assistance to seriously ill people who use home-based life support systems (oxygen concentrators or kidney dialysis machines) provided they have been medically assessed in accordance with the eligibility criteria determined by Queensland Health.   Customers who have either a life support machine that is eligible for concession or any other type of machine prescribed by a doctor for life support purposes should contact AGL to ensure their life support details are added to AGL’s Life Support Register.   For further information about the Electricity Life Support Concession Scheme, please visit the Department of Communities Website or contact the Queensland Concessions Services line on 137 468.   Further information about this Concession can be downloaded here: Electricity Life Support Concession Brochure  
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Simply go to www.agl.com.au/seniors and follow the prompts.   You can sign up online or contact us.
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You may qualify if you are a New South Wales resident.   The EAPA scheme helps financially disadvantaged people who are having difficulty paying their electricity or gas bill because of a crisis or emergency situation. The scheme ensures people stay connected to essential services during a financial crisis, and is not available on an ongoing basis.   Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp   For more information regarding financial assistance offered by the New South Wales Government, please contact AGL or the Energy Information Line on 1300 136 888, or visit http://www.energy.nsw.gov.au/customers/help
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You may qualify if you are a South Australian resident.    The South Australian Government introduced the Medical Heating and Cooling Concession to assist South Australians on a fixed or low income who have a clinically verified medical condition requiring the frequent use of heating or cooling in the home to prevent the severe exacerbation of their condition.   The South Australian Energy Rebate recently increased to $217.90 per year or $ 0.6567 (GST excl) per day. It is available to eligible applicants in addition to the current energy concession and is paid directly to customers by the Department of Human Services (DHS) .   For more information about eligibility and application forms, please visit the Medical Heating and Cooling concession page on the SA.GOV website or call the DHS Concessions Hotline on 1800 307 758.
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You may qualify if you are a South Australian resident.    The Department of Human Services (DHS) may be able to assist customers experiencing financial hardship with emergency financial assistance.   Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp   For more information and application forms, please visit the Department of Human Services (DHS) website or call the DHS Concessions Hotline on 1800 307 758.
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You may qualify if you are a Queensland resident.    The medical cooling and heating concession is available to assist low-income concession card holders in Queensland who have a medical condition that requires the use of electricity for cooling or heating.   Eligible individuals will be entitled to a concession to assist with increased electricity costs incurred by frequent operation of an air-conditioning unit in order to regulate body temperature. The concession amount will be paid directly by the Queensland Government in quarterly installments by direct payment to an eligible recipient’s bank account.   This concession is administered by the Queensland Government. Please contact the Queensland Concession Services to find out if you are eligible and how to apply on 137 468 or visit the Department of Communities website.  
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You may qualify if you are a Queensland resident.    From 1 July 2017, the Reticulated Natural Gas Rebate was increased to $0.1833c per day (GST excl) for a total of $73.60 per annum (GST incl). This rebate is applied as a daily rate on each gas bill. The exact amount of the rebate paid on each bill will depend on the number of days in each billing period. To be eligible, customers must hold one of the following concession cards: Pensioner Concession Card – Centrelink or Department of Veterans' Affairs. Queensland Government Seniors Card. Department of Veterans’ Affairs Gold Cards - for recipients of War Widow or War Widower, or Totally and Permanently Incapacitated rate pensions.   A concession can be claimed only if: The name on the energy account matches the name on the concession card. The address is the account holder's principal place of residence. Cardholders are eligible to claim the rebate for premises where they live alone or share the home with: Their spouse. Other persons who hold a Pensioner Concession Card or Queensland Seniors Card. Other persons wholly dependent on them. Other persons who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans’ Affairs and who do not pay rent. Other persons who live with the cardholder to provide care and assistance and who do not pay rent. Applicants must also declare that no other persons except casual visitors share the residence with them.   The following cards are ineligible for the Reticulated Natural Gas Rebate: A Health Care Card for Child Disability and Foster Care issued in the name of the child. A Department of Veterans' Afffairs Gold EDA Card. Commonwealth Seniors Health Care Cards.   For information about Concessions visit the Queensland Government website at https://www.communities.qld.gov.au/communityservices/community-support/queensland-government-concessions
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You may qualify if you are a Victorian resident.    For concession households with low electricity usage, this concession provides a reduction to the supply (or service) charge.   If the cost of electricity used is less than the supply (or service) charge, the supply charge is then reduced to the same price as the electricity usage costs. To be eligible, you must hold one of the following concession cards: Pensioner Concession Card - issued by Centrelink or Department of Veterans' Affairs. Centrelink Health Care Card. Department of Veterans' Affairs Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions). A concession can be claimed if: The electricity account is in the name of the concession cardholder, The supply address is the domestic primary residence of the cardholder and The electricity account is billed on a domestic tariff. The following cards are ineligible for the Service to Property Charge Concession: Commonwealth Seniors Health Card Victorian Seniors Card "CA" (Carer Allowance) Health Card "FO" (Foster Care) Health Care Card Veterans Affairs White Card for Specific Conditions Veteran Affairs Gold Card Department For information about concessions visit the Victorian Department of Human Services www.dhs.vic.gov.au/concessions or contact the Concessions Information Line on 1800 658 521 (toll-free).
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You may qualify if you are a Victorian resident.    Applicable electricity transfer fees are waived for eligible concession card holders when there is a change of occupancy at a property. To be eligible, you must hold one of the following concession cards: Pensioner Concession Card – issued by Centrelink or Department of Veterans' Affairs. Centrelink Health Care Card. Department of Veterans' Affairs Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions). A concession can be claimed if: The energy account is in the name of the concession cardholder, The supply address is the domestic primary residence of the cardholder and The energy account is billed on a domestic tariff. The following cards are ineligible for the Electricity Transfer Fee Waiver: Commonwealth Seniors Health Card Victorian Seniors Card "CA" (Carer Allowance) Health Card "FO" (Foster Care) Health Care Card Veterans Affairs White Card for Specific Conditions Veteran Affairs Gold Card Department For information about concessions visit the Victorian Department of Human Services website www.dhs.vic.gov.au/concessions or contact the Concessions Information Line on 1800 658 521 (toll-free).
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Currently we only have special offers for Seniors in NSW, VIC. QLD and WA .   For more details go to www.agl.com.au/seniors
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In some states there are concessions and rebates for customers with Life Support Equipment, go to Concessions  to see what you may qualify for.
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If someone in your household has Life Support Equipment, it’s important to plan for unexpected energy outages.     By registering your home as requiring a continuous energy supply, we’ll ensure that you’re kept up-to-date on any planned energy supply interruptions. That means you’ll receive Life Support protections, including at least four business days’ prior written notice of retailer or distributor planned outages and other restrictions on disconnecting power to your home.   See eligibility criteria and register your life support machine with AGL today by contacting us.
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You can contact us to ask for an extension for your Life Support Equipment registration.
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Contact us and we will update your account. We’ll send you a confirmation letter to confirm when the Life Support registration is being de-registered from your account and a also a final confirmation once this has happened.
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If you’ve registered your requirement for Life Support Equipment with us, your registration will cease and you’ll need to apply to have your Life Support Equipment registered with your new retailer. If you’ve registered with your distributor, they’ll let your new retailer know.
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