Financial Support and Assistance

Sort by:
The answer may be 'yes' if you are an AGL residential customer experiencing temporary or long-term financial difficulties which impacts your ability to pay a gas or electricity bill.   If you’re a Victorian AGL residential customer experiencing temporary or long-term financial difficulty which impacts your ability to pay a gas and/or electricity bill, you’re entitled to assistance as part of AGL’s Payment Support Victoria program.   We understand that financial hardship can strike anyone. For example, you may have experienced: A loss of or change in income A serious illness, disability or death in the family A separation, divorce or family crisis Other personal matters contributing to financial hardship. In these and similar situations, Staying Connected may be able to help.
View full article
While you are actively participating in the Staying Connected Program, we will ensure your home gas or electricity is not disconnected and there is no collection action on your account.
View full article
No. Your privacy is important to us.   Our team will assist you with compassion and understanding that includes keeping your information confidential.   We will only disclose or use information in accordance with the requirements of the Privacy Act 1988 and the AGL Privacy Policy.  
View full article