The answer may be 'yes' if you are an AGL residential customer experiencing temporary or long-term financial difficulties which impacts your ability to pay a gas or electricity bill.
If you’re a Victorian AGL residential customer experiencing temporary or long-term financial difficulty which impacts your ability to pay a gas and/or electricity bill, you’re entitled to assistance as part of AGL’s Payment Support Victoria program.
We understand that financial hardship can strike anyone. For example, you may have experienced:
A loss of or change in income
A serious illness, disability or death in the family
A separation, divorce or family crisis
Other personal matters contributing to financial hardship.
In these and similar situations, Staying Connected may be able to help.
No. Your privacy is important to us.
Our team will assist you with compassion and understanding that includes keeping your information confidential.