Financial Support and Assistance

Sort by:
You may qualify if you are a New South Wales resident.   The Life Support concession provides additional financial support to customers who require the use of specific life support machines in their home. The Life Support Rebate can be received in addition to other assistance such as the NSW Government Low Income Household Rebate, the Medical Energy Rebate and the Energy Accounts Payment Assistance (EAPA) scheme. If you have more than one type of life support machine in your home you are eligible to receive more than one rebate. For this to occur, all machines prescribed by the patient's doctor must be included in the application. Rebates are calculated on a daily basis and are applied to each bill.   Customers do not have to be a concession card holder to be eligible to receive this rebate. The supply address must be the primary place of residence for the person who needs the life support equipment.   Eligible Equipment and Rebates:   Eligible Equipment                                                                                       Daily Rebate Positive Airway Pressure (PAP) Devices                                                      $0.36                                                                                                                            $0.71 for 24 hour use Enteral feeding (formerly known as Kangaroo Pump)                             $0.44 Phototherapy Equipment                                                                             $3.68 Home Dialysis                                                                                                 $1.54 Ventilators (Respirators)                                                                               $3.68 Oxygen Concentrator                                                                                    $1.85                                                                                                                           $3.11 for 24 hour use Total Parenteral Nutrition (TNP) pump                                                      $0.84 External heart pump                                                                                     $0.11 Power wheelchairs for quadriplegics                                                         $0.30   Eligibility for the Rebate is based on the following criteria: The account holder or another occupant in your household requires one or more of the eligible medical equipment above to sustain that person's life, and; You have an application form signed by your doctor to verify the need for specific in-house medical equipment. Customers who have either a life support machine that is eligible for concession of any other type of machine prescribed by a doctor for life support purposes, should contact AGL to ensure their life support details are added to AGL's Life Support Register.   Check eligibility: Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp   For information about Life Support Concessions visit the NSW Government website at http://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates/life-support-rebates   The application form for this Rebate can be downloaded here: Download Life Support Electricity Rebate Form   Please return completed forms to:  AGL Life Support Reply Paid 84146 Melbourne VIC 8001 (No stamp is required).
View full article
The NSW Government Gas Rebate is $110 per year or $0.3014 (GST excl) per day and commenced on 1 July 2017. The rebate is paid in instalments through each AGL gas bill. The exact amount of the rebate paid on each bill will depend on the number of days in each billing period.   The Gas Rebate is intended to assist eligible AGL customers with their household energy and is applied on the gas bill only.   To be eligible for the NSW Gas Rebate, you need to: be resident in New South Wales; and be a customer of the retailer, or a long term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name appears on the gas account for supply of natural gas to his or her principal place of residence; and hold either a: Pensioner Concession Card issued by the DHS/DVA; or DHS Health Care Card; or DVA Gold Card marked with either: War Widow or War Widower Pension; or Totally and Permantly Incapacitated (TPI); or Disability Pension (EDA).  If you are currently receiving the NSW Gas Rebate you will not have to do anything and will automatically receive the increased rebate. If you are eligible but not currently receiving a rebate, contact us. The following cardholders are ineligible: Centrelink Child Disability Healthcare cards Centrelink Foster Care Healthcare cards DVA Dependent and Specific Conditions cards Commonwealth State Seniors cards Commonwealth Seniors Health cards Check eligibility: Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp   For information about concessions visit the NSW Government website at http://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates
View full article