Financial Support and Assistance

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You may qualify if you are a New South Wales resident.   The Medical Energy Rebate is for eligible customers who are unable to self-regulate their body temperature when exposed to extreme (hot or cold) temperatures due to certain medical conditions such as Parkinson's disease and Multiple Sclerosis.   The Medical Energy Rebate recently increased to $285 per year (indexed annually on 1 July) or $0.7808 (GST excl) per day. The rebate is paid in installments through each AGL electricity bill. This rebate can be received in addition to other assistance such as the NSW Government Low Income Household Rebate, the Life Support Rebate and the Energy Accounts Payment Assistance (EAPA) scheme.   Eligibility for the Rebate is based on the following criteria: Either the account holder or another person residing at the residence must have an inability to self-regulate body temperature, and The completion of a signed form by a medical practitioner who has been treating the eligible resident for at least three months. To be eligible, customers must hold one of the following concession cards: Pensioner Concession Card – issued by Centrelink or Department of Veterans’ Affairs. Centrelink Health Care Card. Department of Veterans’ Affairs Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions). Check eligibility: Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp   For information about Medical Energy Rebate visit the NSW Government website at: https://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates/medical-energy-rebate   Further information about this Rebate and an application form can be downloaded here: Download the application form for the Medical Energy Rebate Application Form   Please return completed forms to:  AGL Life Support Reply Paid 84146 Melbourne VIC 8001 (No stamp is required)
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The NSW Government Gas Rebate is $110 per year or $0.3014 (GST excl) per day and commenced on 1 July 2017. The rebate is paid in instalments through each AGL gas bill. The exact amount of the rebate paid on each bill will depend on the number of days in each billing period.   The Gas Rebate is intended to assist eligible AGL customers with their household energy and is applied on the gas bill only.   To be eligible for the NSW Gas Rebate, you need to: be resident in New South Wales; and be a customer of the retailer, or a long term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name appears on the gas account for supply of natural gas to his or her principal place of residence; and hold either a: Pensioner Concession Card issued by the DHS/DVA; or DHS Health Care Card; or DVA Gold Card marked with either: War Widow or War Widower Pension; or Totally and Permantly Incapacitated (TPI); or Disability Pension (EDA).  If you are currently receiving the NSW Gas Rebate you will not have to do anything and will automatically receive the increased rebate. If you are eligible but not currently receiving a rebate, contact us. The following cardholders are ineligible: Centrelink Child Disability Healthcare cards Centrelink Foster Care Healthcare cards DVA Dependent and Specific Conditions cards Commonwealth State Seniors cards Commonwealth Seniors Health cards Check eligibility: Want to check if you are eligible? Try our online tool that helps you find financial assistance options. Create your action plan here: https://www.agl.com.au/heretohelp   For information about concessions visit the NSW Government website at http://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates
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