Financial Support and Assistance

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You may qualify if you are a Queensland resident.    From 1 July 2017, the Reticulated Natural Gas Rebate was increased to $0.1833c per day (GST excl) for a total of $73.60 per annum (GST incl). This rebate is applied as a daily rate on each gas bill. The exact amount of the rebate paid on each bill will depend on the number of days in each billing period. To be eligible, customers must hold one of the following concession cards: Pensioner Concession Card – Centrelink or Department of Veterans' Affairs. Queensland Government Seniors Card. Department of Veterans’ Affairs Gold Cards - for recipients of War Widow or War Widower, or Totally and Permanently Incapacitated rate pensions.   A concession can be claimed only if: The name on the energy account matches the name on the concession card. The address is the account holder's principal place of residence. Cardholders are eligible to claim the rebate for premises where they live alone or share the home with: Their spouse. Other persons who hold a Pensioner Concession Card or Queensland Seniors Card. Other persons wholly dependent on them. Other persons who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans’ Affairs and who do not pay rent. Other persons who live with the cardholder to provide care and assistance and who do not pay rent. Applicants must also declare that no other persons except casual visitors share the residence with them.   The following cards are ineligible for the Reticulated Natural Gas Rebate: A Health Care Card for Child Disability and Foster Care issued in the name of the child. A Department of Veterans' Afffairs Gold EDA Card. Commonwealth Seniors Health Care Cards.   For information about Concessions visit the Queensland Government website at https://www.communities.qld.gov.au/communityservices/community-support/queensland-government-concessions
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You may qualify if you are a Victorian resident.    Applicable electricity transfer fees are waived for eligible concession card holders when there is a change of occupancy at a property. To be eligible, you must hold one of the following concession cards: Pensioner Concession Card – issued by Centrelink or Department of Veterans' Affairs. Centrelink Health Care Card. Department of Veterans' Affairs Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions). A concession can be claimed if: The energy account is in the name of the concession cardholder, The supply address is the domestic primary residence of the cardholder and The energy account is billed on a domestic tariff. The following cards are ineligible for the Electricity Transfer Fee Waiver: Commonwealth Seniors Health Card Victorian Seniors Card "CA" (Carer Allowance) Health Card "FO" (Foster Care) Health Care Card Veterans Affairs White Card for Specific Conditions Veteran Affairs Gold Card Department For information about concessions visit the Victorian Department of Human Services website www.dhs.vic.gov.au/concessions or contact the Concessions Information Line on 1800 658 521 (toll-free).
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