Ensure that you are still entitled to a government concession card
Check that your concession card is valid and hasn’t expired
Check that the primary name associated with your AGL account:
Check that the primary card holder’s name on your relevant concession card matches the primary name on your AGL account
It is a requirement that AGL accounts be in a single name for credit reporting and privacy purposes. It is also a requirement of Services Australia that the names on AGL accounts strictly align with the primary card holder’s name on the relevant concession card.
Check that you have provided us with your concession card details:
If you are eligible but have not provided us with your concession card details or you need to update existing details - get in contact with us to update your account.