Financial Support and Assistance

I’m having trouble paying my bills, what are my options?

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‎20-02-2020 10:44 AM

If you're having a hard time paying your home energy bills, we have options for you:


Unable to pay your bill before the due date and just need more time to pay?

We understand that life doesn’t always go to plan, and sometimes you just need a little more time to pay.

See if you’re eligible for a payment extension


Experiencing temporary or long-term financial difficulty?


NSW, QLD, SA and WA Residential Customers

Staying Connected is our hardship program for customers based in New South Wales, Queensland, South Australia and Western Australia. Staying Connected is personalised assistance that goes beyond traditional payment plans. It’s confidential support so you can get back on track with your home energy bill.

Learn more about Staying Connected


VIC Residential Customers

If you’re a Victorian residential customer, support is available as part of our Payment Support Victoria program. Payment Support Victoria is for those who are experiencing temporary or long-term financial difficulty that makes it hard to pay their gas and/or electricity bill.
Learn more about Payment Support Victoria 



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