The answer may be 'yes' if you are an AGL residential customer experiencing temporary or long-term financial difficulties which impacts your ability to pay a gas or electricity bill.
If you’re a Victorian AGL residential customer experiencing temporary or long-term financial difficulty which impacts your ability to pay a gas and/or electricity bill, you’re entitled to assistance as part of
AGL’s Payment Support Victoria program.
We understand that financial hardship can strike anyone. For example, you may have experienced:
- A loss of or change in income
- A serious illness, disability or death in the family
- A separation, divorce or family crisis
- Other personal matters contributing to financial hardship.
In these and similar situations, Staying Connected may be able to help.
