Financial Support and Assistance

Am I eligible for the Utility Relief Grant (URG) Scheme?

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‎10-05-2018 12:08 PM

You may qualify if you are a Victorian resident.  


Domestic customers who are unable to pay their utility bills due to a temporary financial crisis can apply for the URG Scheme. Financial assistance to cover energy costs may be provided to low-income households suffering a short-term financial crisis (within the last 12 months) who are unable to pay for a current utility account and are at risk of disconnection.


Customer can only apply for the URG Scheme once every 2 years per fuel.


Eligibility is based on the following criteria:

The customer must demonstrate that unexpected hardship has left them seriously short of money so that they cannot pay their utility bills without assistance and are at risk of disconnection, and meet one of the following criteria:

  • A significant increase in usage.
  • A recent decrease in income, for example, loss of employment.
  • High unexpected expenses on essential items.
  • The cost of shelter is more than 30% of the household income.
  • The cost of utility usage is more than 10% of the household income.

Customers must either hold one of the following concession cards or meet one of the special conditions described below:

  • Pensioner Concession Card - issued by Centrelink or Department of Veterans' Affairs.
  • Centrelink Health Care Card.
  • Department of Veterans' Affairs Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).

A concession can only be claimed if:

  • The energy account is in the name of the concession cardholder,
  • The supply address is the domestic primary residence of the cardholder and
  • The energy account is billed on a domestic tariff.

Special conditions for non-concession card households:

The account holder must be registered with their utility company's hardship program and the household's income must be no more than the equivalent to the Commonwealth maximum income rate for part age pensioners.


Check eligibility:

Want to check if you are eligible? Try our online tool that helps you find financial assistance options.
Create your action plan here:


Further information about this Rebate can be downloaded here:

Download the URG Scheme Brochure

For more information regarding Victorian Energy concessions and rebates, please call the Department of Human Services Concessions Information line on 1800 658 521 or visit the Department of Human Services website:


Alternatively, contact Us or ask your question here on the forum!

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