Financial Support and Assistance

Am I eligible for the Medical Energy Rebate?

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‎02-02-2018 09:29 AM

You may qualify if you are a New South Wales resident.


The Medical Energy Rebate is for eligible customers who are unable to self-regulate their body temperature when exposed to extreme (hot or cold) temperatures due to certain medical conditions such as Parkinson's disease and Multiple Sclerosis.


The Medical Energy Rebate recently increased to $285 per year (indexed annually on 1 July) or $0.7808 (GST excl) per day. The rebate is paid in installments through each AGL electricity bill. This rebate can be received in addition to other assistance such as the NSW Government Low Income Household Rebate, the Life Support Rebate and the Energy Accounts Payment Assistance (EAPA) scheme.


Eligibility for the Rebate is based on the following criteria:

  • Either the account holder or another person residing at the residence must have an inability to self-regulate body temperature, and
  • The completion of a signed form by a medical practitioner who has been treating the eligible resident for at least three months.

To be eligible, customers must hold one of the following concession cards:

  • Pensioner Concession Card – issued by Centrelink or Department of Veterans’ Affairs.
  • Centrelink Health Care Card.
  • Department of Veterans’ Affairs Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).

Check eligibility:

Want to check if you are eligible? Try our online tool that helps you find financial assistance options.
Create your action plan here:


For information about Medical Energy Rebate visit the NSW Government website at:


Further information about this Rebate and an application form can be downloaded here:

Download the application form for the Medical Energy Rebate Application Form


Please return completed forms to: 

AGL Life Support
Reply Paid 84146
Melbourne VIC 8001
(No stamp is required)

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