Financial Support and Assistance

Am I eligible for the Life Support Concession?

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‎22-09-2020 11:28 AM

You may qualify if you are a Victorian resident.

The life support concession provides additional financial support to customers who require the use of specific in home life support machines. For a machine to qualify it must use at least 1,880 kWh per year.


You may be eligible for the life support concession if you have one of the listed approved machines:

  • Oxygen concentrators
  • Intermittent peritoneal dialysis machines and/or
  • Haemodialysis machines.


Customers who have a life support machine that is eligible for concession or any other type of machine prescribed by a doctor for life support purposes, should get in touch with us to ensure their life support details are added to AGL's life support register.

Eligibility for the rebate is based on the following criteria:


The account holder must hold one of the following concession cards:

  • Pensioner Concession Card - issued by Centrelink or Department of Veterans' Affairs.
  • Centrelink Health Care Card.
  • Department of Veterans' Affair Gold Card - (for recipients of Gold All Conditions, War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).
  • The account holder or another occupant in your household require one or more of the eligible medical equipment above to sustain that person's life, and
  • An application form signed by the patient's doctor to verify the need for specific in-house life support equipment.


The following cards are ineligible for the life support concessions:

  • Commonwealth Seniors Health Card
  • Victorian Seniors Card
  • "CA" (Carer Allowance) Health Card
  • "FO" (Foster Care) Health Care Card
  • Veterans Affairs White Card for Specific Conditions
  • Veteran Affairs Gold Card Department

Check eligibility:

Want to check if you are eligible? Use our online tool that helps you find financial assistance options.

Create your action plan here: https://www.agl.com.au/heretohelp

For more information on eligibility and how to apply go to our Life Support page.

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