Financial Support and Assistance

Am I eligible for the Family Energy Rebate?

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‎19-12-2017 08:08 AM

You may qualify if you are a New South Wales resident. 


The NSW Government introduced the Family Energy Rebate in 2012. It is specifically designed to help NSW family households to pay their electricity bills.


Eligibility and amount of rebate

Any electricity customer that resides in NSW and who was eligible for the Federal Government's Family Tax Benefit A or B at any time during the last financial year may be eligible for this rebate.


To be eligible for this rebate, you must be the primary account holder of your electricity account.

Reference Table


Eligibility     Rebate Amount

Electricity Customer No Concession Card                     

No Low Income Household Rebate

Family Tax Benefit A or B


Electricity Customer                

Concession cardholder

Low Income Household Rebate

Family Tax Benefit A or B



How to apply?

Applications must be completed through NSW Trade and Investment


You will need the following information in order to complete the application:

  • Your Customer Reference Number (CRN).
  • If applicable, your Department of Veteran Affairs (DVA) number.
  • Your recent AGL electricity account containing all relevant billing information.

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