Financial Support and Assistance

Am I eligible for the Controlled Load Electricity Concession?

100% helpful (1/1)
‎28-04-2020 01:42 PM

You may qualify if you are a Victorian resident. 


The Controlled Load Electricity Concession is only available to those households that have a separately metered Controlled Load tariff for electric hot water or slab heating that operates during off peak times.


The Controlled Load Electricity Concession provides a 13% reduction on the off-peak tariff rates on quarterly electricity bills for hot water and slab heating. It can be received in addition to the Annual Electricity Concession.

To be eligible, you must hold one of the following concession cards:

  • Pensioner Concession Card – issued by Centrelink or Department of Veterans' Affairs.
  • Centrelink Health Care Card.
  • Department of Veterans' Affairs Gold Card - (for recipients of Gold All Conditions, War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).


A concession can only be claimed if:

  • The electricity account is in the name of the concession cardholder,
  • The supply address is the domestic primary residence of the cardholder and
  • The electricity account is billed on a domestic tariff.

The following cards are ineligible for the Controlled Load electricity Concessions:

  • Commonwealth Seniors Health Card
  • Victorian Seniors Card
  • "CA" (Carer Allowance) Health Card
  • "FO" (Foster Care) Health Care Card
  • Veterans Affairs White Card for Specific Conditions
  • Veteran Affairs Gold Card Department


Visit to find concessions and grants relevant to your situation

For information about concessions visit the Victorian Department of Human Services website or contact the Concessions Information Line on 1800 658 521 (toll-free).

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