Financial Support and Assistance

Am I eligible for Life Support Rebates?

34% helpful (1/3)
‎22-09-2020 12:23 PM

You may qualify if you are a New South Wales resident.


The life support concession provides additional financial support to customers who require the use of specific life support machines in their home. The life support rebate can be received in addition to other assistance such as the NSW Government Low Income Household Rebate, the Medical Energy Rebate and the Energy Accounts Payment Assistance (EAPA) scheme.


If you have more than one type of life support machine in your home you are eligible to receive more than one rebate. For this to occur, all machines prescribed by the patient's doctor must be included in the application. Rebates are calculated on a daily basis and are applied to each bill.


Customers do not have to be a concession card holder to be eligible to receive this rebate. The supply address must be the primary place of residence for the person who needs the life support equipment.


Eligible Equipment and Rebates:


Eligible Equipment                                                                                       Daily Rebate

Positive Airway Pressure (PAP) Devices                                                      $0.36
                                                                                                                           $0.71 for 24 hour use

Enteral feeding (formerly known as Kangaroo Pump)                             $0.44

Phototherapy Equipment                                                                             $3.68

Home Dialysis                                                                                                 $1.54

Ventilators (Respirators)                                                                               $3.68

Oxygen Concentrator                                                                                    $1.85
                                                                                                                          $3.11 for 24 hour use

Total Parenteral Nutrition (TNP) pump                                                      $0.84

External heart pump                                                                                     $0.11

Power wheelchairs for quadriplegics                                                         $0.30



Eligibility for the rebate is based on the following criteria:

  • The account holder or another occupant in your household requires one or more of the eligible medical equipment above to sustain that person's life and
  • You have an application form signed by your doctor to verify the need for specific in-house medical equipment.

Customers who have either a life support machine that is eligible for concession of any other type of machine prescribed by a doctor for life support purposes, should contact AGL to ensure their life support details are added to AGL's life support register.


Check eligibility:

Want to check if you are eligible? Use our online tool that helps you find financial assistance options.


Create your action plan here:


For more information on eligibility and how to apply go to our Life Support page.

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