Financial Support and Assistance

Am I eligible for Home Energy Emergency Assistance HEEA?

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‎02-10-2019 05:00 PM

You may qualify if you are a Queensland resident. 


The HEEA scheme provides a one-off emergency assistance to low income households suffering a short-term financial crisis (within the past 12 months) that are unable to pay their current electricity and/or reticulated natural gas bills and are at risk of disconnection.


Eligibility for the Rebate is based on the following criteria:

  • The applicant must be a customer of AGL and be registered on AGL's Staying Connected Program or on a payment plan
  • The applicant must either be a registered concession card holder or- if not a concession card holder- have a base income of no more than the Commonwealth government's maximum income rate for part age pensioners. 

To apply, please contact us so we can arrange forms to be sent if eligibility criiteria is met. 

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