Bill Smoothing is available to residential and small business customers who have an overdue amount of less than $200 (including GST)
Bill Smoothing is not available to customers who:
Have an overdue amount of more than $200.
Are currently on AGL’s Staying Connected Hardship Program
No. While you do not buy or sell solar energy, AGL Solar Exchange does give you access to potential solar savings by purchasing Solar Tokens, which are a representation of the solar energy that participants export to the grid.
It’s a new way to harness the power of the sun without installing panels.
As a registered Life Support customer, you'll receive 4 business days' prior notice in writing via email or post, by the same method you’ve asked us to send your bills and other important notices. Currently you receive 4 business days notice, which may not always be in writing to you directly. This is so you can make arrangements and ensure you have time to prepare.
It will take up to 15 business days to complete a standard work request (unless a specific date has been agreed directly with you). Please note the following exceptions:
A safe environment (nothing to prevent installation such as a loose switchboard, exposed wires or a point of attachment that is too high or low).
Clear access to the meter box
Installing the meter will not disrupt another customers electricity supply
For complex meter exchanges the distributor needs to undertake any supply related pre-work prior to the meter being installed
If you have life support equipment, an appointment is always required
You don't have an agreement with us to install the meter.
To check if AGL supplies electricity or gas at your new address, simply enter your new details in our Energy Plans page and we'll confirm if we supply at your new address. You will also be able to see your rates and get an estimate. Ready to organise your move? Get started now or chat with our team.
If someone in your household has Life Support Equipment, it’s important to plan for unexpected energy outages.
By registering your home as requiring a continuous energy supply, we’ll ensure that you’re kept up-to-date on any planned energy supply interruptions. That means you’ll receive Life Support protections, including at least four business days’ prior written notice of retailer or distributor planned outages and other restrictions on disconnecting power to your home.
See eligibility criteria and register your life support machine with AGL today by calling 131 245.
A one time code is a secure and temporary code sent to your email address when you log in to My Account. This means you’ll never need to remember (or reset!) a password.
The one time code is only valid for 5 minutes after they're sent and will expire shortly thereafter and you will have to request a new code.
The code is considered as a secure login method, as it checks that the person trying to login to your My Account has access to the registered email.
Learn how to login in using a one time code.
No. AGL Solar Exchange does not trade in real-time.
AGL Solar Exchange will conduct a trade when your digital meter data for a particular trading period becomes available to AGL.
For example, if AGL receives your electricity usage information for Monday on Thursday of that week, AGL Solar Exchange will use your AGL Solar Exchange settings on Thursday, to conduct Monday’s trades. Trades are conducted automatically, and as such, AGL cannot change the timing of a trade or reverse a trade once it has been conducted.
There are three trading periods in a single day. A Solar Token created in a trading period may not be available to trade in the next period. Solar Tokens expire at the end of each trading period – in this way Solar Tokens behave like solar energy and must be used in the same period that they’re created.
If you are completely reliant on your Life Support Equipment, it’s important to have a plan to follow if you unexpectedly lose power. Even if your equipment is not in use all the time, having steps to follow, or knowing who to contact for information and assistance can help give you peace of mind.
Call us on 131 245 and we will update your account. We’ll send you a confirmation letter to confirm when the Life Support registration is being de-registered from your account and a also a final confirmation once this has happened.
If you’ve registered your requirement for Life Support Equipment with us, your registration will cease and you’ll need to apply to have your Life Support Equipment registered with your new retailer. If you’ve registered with your distributor, they’ll let your new retailer know.
Our customers are important to us so we will follow up until we have confirmed details of your registration or until the due date in the letters or emails we’ve sent you. Because the temporary life support protections expire if we haven’t received your completed medical confirmation form by the due date, we’ll keep sending you reminders to complete your forms. If you no longer require Life Support Equipment to be registered let us know and we’ll update our records.